Heidelberg, Germany – Heidelberg Engineering’s commitment to integrate the advanced eye scanning technology used by astronauts on the International Space Station into High Street practices is strengthened with several recent promotions of in-house experts. The Heidelberg Engineering Academy is actively working to ensure seamless integration of the SPECTRALIS technology into a wide range of ophthalmic practices. Interpretation of results, building links with hospital eye departments, financial advice, patient communication and designing the patient journey are all part of the comprehensive offering.
Leading the team is Christopher Mody, recently promoted to director of clinical services, who has more than 30 years’ of retinal imaging experience.
Christopher says: “The Heidelberg Engineering Academy provides access to knowledge and experience built up over 25 years of providing visionary diagnostic solutions. Our customers can draw upon this great wealth of experience via our clinical programme.”
Fresh faces on the team are Phill Ennion and Ken Binns, who have been appointed to the newly created roles of clinical implementation managers, applying their SPECTRALIS experience to the Academy team, as Ken explains:
“The new role will raise the bar on customer satisfaction from the initial site survey through to user training and workflow management. We ensure that there is consistency of care, with the same contact to facilitate all of their requirements.”
Emily Malbon, now promoted to marketing communications manager, is in her third year with Heidelberg’s company and praises the commitment to customer support:
“We have a highly motivated team who take great pride in an excellent product,” she says. “Part of my role is to help our SPECTRALIS owners to promote the technology to their patients and to grow their businesses through the enhancement of clinical services.”
