Hemel Hempstead, UK – Heidelberg Engineering’s commitment to integrate the advanced eye scanning technology used by astronauts on the International Space Station into High Street practices is strengthened with several recent promotions of in-house experts.
The Heidelberg Engineering Academy is actively working to ensure seamless integration of the SPECTRALIS technology into a wide range of ophthalmic practices. Interpretation of results, building links with hospital eye departments, financial advice, patient communication and designing the patient journey are all part of the comprehensive offering.
Leading the team is Christopher Mody, (pictured right) recently promoted to Director of Clinical Services, who has more than 30 years’ of retinal imaging experience.
“The Heidelberg Engineering Academy provides access to knowledge and experience built up over 25 years of providing visionary diagnostic solutions. Our customers can draw upon this great wealth of experience via our clinical programme,” said Christopher.
Phill Ennion and Ken Binns have been appointed to the new roles of Clinical Implementation Managers, applying their SPECTRALIS experience to the Academy team, as Ken said –
“The new role will raise the bar on customer satisfaction from the initial site survey through to user training and workflow management. We ensure that there is consistency of care, with the same contact to facilitate all of their requirements.”
Emily Malbon, promoted to Marketing Communications Manager, is now in her third year with the company and praised the commitment to customer support –
“We have a highly motivated team who take great pride in an excellent product. Part of my role is to help our SPECTRALIS owners to promote the technology to their patients and to grow their businesses through the enhancement of clinical services,” she said.